Subscribers

FAQ

2) DNR Website

The updated DNR Video Chat, uses a newer video encoder known as “h.264” which makes our video streams more efficient, and a newer audio codec known as “speex” which also makes audio more efficient. However these standards require more current versions of Adobe Flash.

By default, Adobe Flash typically is not installed in Safari, or it is not enabled. It may not even be the current version.

The symptom of the above, is you may just see a blank white screen when trying to enter DNR Video chat, such as below:

safari1

To get around these issues, follow these steps:

First, clear your Safari browser’s cache/cookies.

Then open Safari and go to https://get.adobe.com/flashplayer/. Make sure you have the latest Flash installed. If not, download Flash. You must then close Safari and install Flash separately (check your Downloads folder).

After installing the latest Flash, open Safari again.

Then go to https://www.derekandromaine.com

Next, open Safari “Preferences”, then go to the “Security” tab. See below.

safari2

Make sure you UNCHECK “Block pop-up windows” (you need that for Video chat).

Next, click “Plug-in Settings”

Then on the Plug-ins screen, make sure you have “Adobe Flash Player” installed and enabled (see top left).

On the right side of that screen, make sure that Adobe Flash Player is allowed (“On”) for derekandromaine.com. See below.

safari3

After making these changes, close Safari and re-open. Then go back to https://www.derekandromaine.com/thecenter/chat and you should be able to get in.

Category: 2) DNR Website

The updated DNR Video Chat, requires a more current version of Adobe Flash, to be run on your computer/browser. The technical reasons for this need are – basically our new chat is using a newer video encoder known as “h.264” which makes our video streams more efficient, and a newer audio codec known as “speex” which also makes audio more efficient.

To get around these issues, follow these steps:

First, clear your Chrome browser’s cache/cookies.

Then go to https://get.adobe.com/flashplayer/. Make sure you have the latest Flash installed. If not, download Flash. You must then close Chrome and install Flash separately (check your Downloads folder).

After installing the latest Flash, open Chrome again and go back to https://www.derekandromaine.com/thecenter/chat and re-open the desktop chat pop-up.

First, click the green “Secure” text on the top left

dnrchrome1

This will open the settings menu

dnrchrome2

Next, click the drop-down to the right of “Flash” and make sure it is set to “Always allow on this site”:

dnrchrome3

If prompted, click “Reload” to reload the page:

dnrchrome4

Next, click the green Secure text again, and then click the drop-down to the right of “Popups” and make sure it is set to “Always allow on this site”:

dnrchrome5

If prompted, click “Reload” to reload the page:

dnrchrome6

Category: 2) DNR Website

For iPhone users, your phone already has the Podcasts app loaded on your phone and you can listen to the show there by following the instructions below. For Android users, you can download a free app like Podcast Addict. Most people can add the show to one of these podcast apps with a single click by following these instructions. Once you do, you will be able to listen to the live stream of the show (available 24/7 on a loop) and also the last 30 days worth of downloads from the archive. Additional older shows are available for download through our website only.

Here’s how you add the show to your favorite podcast app:

  1. Visit the website at https://www.derekandromaine.com, ON YOUR SMARTPHONE.
  2. Click on the Account link from the Main Menu and scroll down to the Member Links section on your Account page. You will see a link that says Private URL for Podcast Apps at the bottom. Simply click on that and the show will be added to the Podcasts app on your iPhone or Podcast Addict on Android.
  3. Open your podcast app and you should see the Derek and Romaine show listed as one of the shows available there. Click on the show in your podcast app and you will see the most recent shows ready to download and listen.
  4. To listen to the live show, look for the show labeled DNR Live Streaming Show. For Android, it may be at the top of the list of Derek and Romaine episodes in the Podcast Addict app. For iPhone users, open the show in the Podcasts app, then scroll to the bottom of My Episodes then click the link that says Available Episodes. You should see the DNR Live Streaming Show there at the top.
  5. If your vehicle has a newer car stereo that allows connections with your smartphone, you should be able to stream the live show or play any downloaded show in your app through your existing car stereo.

 

We do have a Listener/Member Directory at https://www.derekandromaine.com/thecenter/memberdirectory. You must be a subscriber and logged in, to view it.

To find people in your local area, we recommend searching by the two-digit state codes (ie: NJ for New Jersey) rather than trying to search by city, as there are thousands of cities and the Member Directory does not have a search by zip code proximity.

Another tip, you can search by a cruise name (ie: “Miami Madness”) to try and find fellow cruisers. However this is dependent on members actually putting their cruise name, in their User Profile. Members can edit their User Profile by clicking the menu options for: The Center > My Bio/Profile.

Category: 2) DNR Website

The current Video Chat system utilizes software from a company that is no longer actively developing the chat software. So with our current Video Chat software, no.

Regardless, the current Video Chat system uses Adobe Flash, to produce the Video Streams. However Adobe Flash will no longer be supported or enhanced by Adobe, after the end of 2020.

Thus, DNR must find a new Video Chat solution, that relies on newer technologies such as HTML5, Javascript, and/or WebRTC.

Darren has looking for a potential replacement, and will be testing the new chat software in late 2018. If you would like to be part of this beta test, please contact Darren and let him know.

Category: 2) DNR Website

When you visit websites, copies of the web pages are “cached”, or saved, to your local computer. Then the next time you visit the same web page, the cached page is usually displayed, instead of retrieving the page from the website again. This is done for speed. However, when our website changes, especially when changes to navigation or functionality are made, you may not be looking at current content and features from our website. And sometimes it may seem like the website isn’t working correctly as a result.

When the above happens, or simply on a regular basis, it’s good to clear your web browser cache and cookies.

For steps on how to do this, see: https://www.wikihow.com/Clear-Cache-and-Cookies

Category: 2) DNR Website

On the Audio Archives page, just click the “List Fan Favorite Shows” at the top of the page.

Category: 2) DNR Website

Your credit card number and details used to purchase memberships, gifts and DNR Shop items online, are not saved on our website. They are captured with a secure connection during the payment and processing and storage of the card info is actually done through our credit card processor, Stripe. Rest assured, Stripe has passed the most stringent level of certification available in the payments industry.

Category: 2) DNR Website

First login, then click “Account” then scroll down till you see the “Edit Profile” link next to Change Password. Click the Edit Profile. Scroll down to the Avatar section. You can either upload your own Avatar to DNR, or use Gravatar. If you use Gravatar, you need to have the same email registered with both DNR and the Gravatar site, and then the avatar image will display on DNR’s site.

Category: 2) DNR Website

Once your username is created, it cannot be changed by the end user. Contact our tech department for help.

Category: 2) DNR Website

Load More

Rating: 5.0/5. From 5 votes.
Please wait...

All Rights Reserved.

X