[Resolved] Archive Download

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    • #418435
      Rick Jones

      1) My device type (iPhone/iOS, Android, Windows Mobile, etc):

      2) My firmware version (if known):windows 8.1pro

      3) What web browser and version are you using:firefox

      4) Was there a specific error displayed?

      5) Did a series of steps seem to lead to the issue? Please describe:When I try to download audio archives, I now get a message to download “to my email address” and nothing happens. I am no longer getting the option to save the download.

      6) Can you possibly create a screen capture of the issue and post it?

      7) Describe the question or issue that you have with your web browser:

    • #418461
      Chris Gifford

      I am having the same problem – unable to download files from archive.

      I am using PC with windows 7. Firefox browser.

      I click DOWNLOAD, a pop-up asks for my email. After I confirm email, it goes back to the Archive page.

      I am not getting the purchase page with the download link.

      This problem is new. This all worked yesterday.


    • #419020

      Seems like only people on Firefox are having this issue. I will check with Darren to see if he can find out what the issue is. but it is likely related to your browser.


    • #419081
      Chris Gifford

      I tested it with Internet Explorer and it works, but with a few second delay before the page with the link loads. After I click the email confirmation link, the page sits still for about 3 seconds and then the IE browser indicates it’s loading a new page. With Firefox, the page sits still forever.

      Everything worked on Tuesday using Firefox, and I did not do any updates to Firefox before it stopped working.


    • #420357

      Now fixed! There was an incompatibility between the new Firefox Quantum web browser, and the software we use for our Audio Archives/downloads.

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