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[Support request] How to get into Chat using Chrome (bypass blank page)

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This topic contains 0 replies, has 1 voice, and was last updated by  darrennj 1 month, 2 weeks ago.

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    darrennj
    Keymaster

    The updated DNR Video Chat, uses a newer video encoder known as “h.264” which makes our video streams more efficient, and a newer audio codec known as “speex” which also makes audio more efficient. However these standards require more current versions of Adobe Flash.

    To get around these issues, follow these steps:

    First, clear your Chrome browser’s cache/cookies.

    Then go to https://get.adobe.com/flashplayer/. Make sure you have the latest Flash installed. If not, download Flash. You must then close Chrome and install Flash separately (check your Downloads folder).

    After installing the latest Flash, open Chrome again and go back to https://www.derekandromaine.com/thecenter/chat and re-open the desktop chat pop-up.

    First, click the green “Secure” text on the top left

    dnrchrome1

    This will open the settings menu

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    Next, click the drop-down to the right of “Flash” and make sure it is set to “Always allow on this site”:

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    If prompted, click “Reload” to reload the page:

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    Next, click the green Secure text again, and then click the drop-down to the right of “Popups” and make sure it is set to “Always allow on this site”:

    dnrchrome5

    If prompted, click “Reload” to reload the page:

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    Darren Nye
    Your new DNR Web guy
    tech@derekandromaine.com
    Post your tech questions in our Help Forums

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