Subscribers

How to get into Chat using Chrome (if you see a blank page)

The updated DNR Video Chat, requires a more current version of Adobe Flash, to be run on your computer/browser. The technical reasons for this need are – basically our new chat is using a newer video encoder known as “h.264” which makes our video streams more efficient, and a newer audio codec known as “speex” which also makes audio more efficient.

To get around these issues, follow these steps:

First, clear your Chrome browser’s cache/cookies.

Then go to https://get.adobe.com/flashplayer/. Make sure you have the latest Flash installed. If not, download Flash. You must then close Chrome and install Flash separately (check your Downloads folder).

After installing the latest Flash, open Chrome again and go back to https://www.derekandromaine.com/thecenter/chat and re-open the desktop chat pop-up.

First, click the green “Secure” text on the top left

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This will open the settings menu

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Next, click the drop-down to the right of “Flash” and make sure it is set to “Always allow on this site”:

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If prompted, click “Reload” to reload the page:

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Next, click the green Secure text again, and then click the drop-down to the right of “Popups” and make sure it is set to “Always allow on this site”:

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If prompted, click “Reload” to reload the page:

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